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Instructions for Injection Check-In

Posted on March 23, 2020

MODIFIED INJECTION HOURS (effective July 13, 2020)

Monday - Thursday, 7:30 AM- 12 Noon, 1 PM - 5 PM

CLUSTER HOURS 7:30 AM - 10:30 AM & 1 PM - 3:30 PM

Cluster Programs are available to start as an accelerated build option. Rush Immunotherapy Program is not available at this time.

Patients starting an injection, drops or tablets program for the First Time must have an appointment. Once your appointment is scheduled, a staff member will contact you to review educational materials and answer any questions.

Patients receiving biologics medications (Xolair, Nucala, Fasenra), must have an appointment. Please call the scheduling department. On your appointment day, follow the instructions below to "sign in" for your injection. Please advise front desk staff that you are here for a biologic injection.

INJECTION PROCESS (Effective 10/3/2022) (updated 4/17/23)

  1. To prevent transmission to others, we continue to ask all patients and visitors with confirmed SARS-CoV-2 infection or compatible symptoms to defer non-urgent in-person visitation until they have met the healthcare criteria to end isolation. If you are unsure about whether or not you should come to office, please call and speak with a nurse.
  2. Wearing a mask or face covering while in the office is optional for staff, patients, and families. (Updated 4/17/23) Masks will continue to be available for use. Please be kind and respectful to everyone in the waiting area. While masks are optional for most, we must continue to support those who may need or opt to mask for a multitude of reasons. You may be asked to wear a mask if you are exhibiting symptoms of a respiratory infection.
  3. Use provided hand sanitizer upon arrival.
  4. SCAN IN for an injection using the scan station. If your scan was successful, you will hear a "beep" and see a message on the computer screen that indicates how many patients are currently waiting for an injection. If you are here for your first injection or Xolair, Nucala, or Fasenra please see the front desk staff.
  5. Find a seat or stand in the waiting room and wait to be called back to a station for your injection(s).
  6. Staff will call you back to an injection station when they have your injections prepared, using an overhead speaker. “Jane D. to Station 7.” You will be asked screening questions* by GRA staff.
  7. After your injection has been given, find a place to sit in one of our waiting areas for your 30-minute post injection wait.
    1. Lower level waiting areas may be open.
    2. You may choose to leave a seat/space between you and anyone in a different group. If there is not sufficient seating available, please see a staff member for assistance.
    3. If you have concerns about your waiting space, please see staff BEFORE getting an injection.
  8. If you have a change in baseline symptoms at any time during your wait, please alert a staff member. You are free to go at the completion of your wait time.

We are here for you! Thank you for your patience!

* Screening questions

  • Are you healthy today? (YES)
  • Did you have any problems with your last injection? (NO)
  • Are you able to wait 30 minutes after your injection? (YES)
(please note screening questions updated 4/17/23)

Grand Rapids Allergy has served the west Michigan area for over 40 years. We’re working to treat allergies at the root level with personalized treatment plans based on your unique allergy profile.

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