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Instructions for Injection Check-In

Posted on March 23, 2020

MODIFIED INJECTION HOURS (effective July 13, 2020)

Monday - Thursday, 7:30 AM- 12 Noon, 1 PM - 5 PM

CLUSTER HOURS 7:30 AM - 10:30 AM & 1 PM - 3:30 PM


Cluster Programs are available to start as an accelerated build option. Rush Immunotherapy Program is not available at this time.

Patients starting an injection, drops or tablets program for the First Time must have an appointment. Once your appointment is scheduled, a staff member will contact you to review educational materials and answer any questions.

Patients receiving biologics medications (Xolair, Nucala, Fasenra), must have an appointment. Please call the scheduling department. On your appointment day, follow the instructions below to "sign in" for your injection. Please advise front desk staff that you are here for a biologic injection.

MODIFIED INJECTION PROCESS (effective July 13, 2020)

  1. You are required to wear a mask or face covering while in the office. Enter the building maintaining physical distancing from other patients. Use the automatic door button by pressing with your elbow. 5/27/21 update: Face coverings are required for patients and guests over 2 years old in accordance with MIOSHA masking rules and CDC guidelines for infection prevention and control in response to COVID-19 in health care settings, regardless of vaccination status.
  2. There is a banner just inside the upper level front door with the following details: We ask you to return to your vehicle and call the office for guidance if you are not healthy, have experienced a cough, fever, or shortness of breath in the last 2 weeks, or if you do not have a face covering to wear for the duration of your time in the office.
  3. Use hand sanitizer.
  4. Pick up optional eye wear if desired.
  5. SCAN IN for an injection using the scan station. If your scan was successful, you will hear a "beep" and see a message on the computer screen that indicates how many patients are currently waiting for an injection. If you are here for Xolair, Nucala, or Fasenra please see the front desk staff.
  6. Follow the arrows and stand on a marked spot on the floor and wait to be called back to a station for your injection(s). Members of the same family can wait in one area together or on individual spots. Please move forward as spaces open up.
  7. Staff will call you back to an injection station when they have your injections prepared. “Jane Doe to Station 7.” You will be asked screening questions* by GRA staff.
  8. After your injection has been given, follow one-way flow to the waiting room.
  9. Find a place to sit in one of our waiting areas for your 30-minute post injection wait.
    1. Look for seating arrangements that match your family size. If there is not a space with enough seating for you, please see staff for direction.
    2. Upper and lower level waiting areas are open.
    3. Chairs are spaced to allow for at least 3-foot distancing if we are at full capacity. Safety Protocol is available here. Please refer to these research articles for additional rationale: https://bit.ly/31PcFgU https://bit.ly/3urBB8W
    4. We encourage you to maintain physical distance between individuals/family groups as much as able.
  10. If you have a change in baseline symptoms at any time during your wait, please alert a staff member. You are free to go at the completion of your wait time.

We are here for you! Thank you for your patience!

* Screening questions

  • Are you healthy today? (YES)
  • Have you had cough, fever or shortness of breath in the last 2 weeks? (NO)
  • Did you have any problems with your last injection? (NO)
  • Are you able to wait 30 minutes after your injection? (YES)
(please note screening questions updated 1/2/2022)

Grand Rapids Allergy has served the west Michigan area for over 40 years. We’re working to treat allergies at the root level with personalized treatment plans based on your unique allergy profile.

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